General Conditions and Privacy

Use of Cookies

The use of cookies is a common practice in most sites.

What are cookies? 
"Cookies" are small labels of software that are stored on your computer through the browser, retaining only information related to your preferences, not including, as such, your personal data.

What are cookies for? 
Cookies help determine the usefulness, interest, and statistics of websites, allowing for faster and more efficient browsing, eliminating the need to repeatedly enter the same information.

What kind of cookies do we use on the site? 
There are two main types of cookies: session and permanent cookies. Session cookies are temporary and only remain in the cookie file until the user leaves the site, so they are destroyed when the browser is closed. The information obtained serves to analyze traffic patterns, which facilitates the identification of problems. Already the permanent cookies are stored until the user deletes them manually or the expiration date expires. They are used whenever the user makes a new visit to the site for a more personalized service, adjusting the navigation to their interests.

Of these, we use cookies for various purposes. Analytical cookies are used anonymously for statistical purposes. Functional cookies store user preferences. Third-party cookies measure the success of applications and can be used to customize buttons, menus, icons, and other graphical user interface components (called widgets ).

We do not store personally identifiable information in the cookies we use. We also do not use cookies to direct advertising to our users based on their browsing or for other advertising purposes of our own or third parties.

How can you manage cookies? 
All browsers allow the user to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser. You can set cookies in the "Options" or "Preferences" menu of your browser. 
Note: By disabling cookies, you can prevent some web services from working properly, affecting, in whole or in part, website navigation.

 


Privacy Policy

This site does not automatically collect any personal information from visitors, thus allowing the user to navigate anonymously.

 

Free provision of data and acceptance of this privacy policy.

Any user can freely decide whether or not to provide their data.

The filling out of the forms on this site is understood as a voluntary introduction of data and is understood as a declaration of acceptance by the user of this privacy policy, as well as the processing and storage of such data, for the commercial purposes for which they are intended.

The data will only be disclosed to third parties if this is necessary for the commercial purposes for which they are intended, only the personal data necessary for the provision of the service in question will be provided.

For more interaction with customers this site has a comment section, its completion and disclosure is understood as consent for the user to accept this privacy policy, as well as the treatment and storage of its content.

We reserve the right to store and use the data provided by the user until the express statement of the user requesting its deletion.

We only keep the data for the period necessary to fulfill the purpose for which it was collected or for further processing.

Any personal data you provide to us will be treated with the guarantees of security and confidentiality required by the Data Protection Act.

We ensure, to the best of our ability, that the appropriate technical measures have been adapted and organized on this site to protect personal data against unauthorized accidental or illegal destruction, alteration and / or dissemination of personal data.

Any attempt to violate the database of this site will be subject to a criminal complaint, as provided in the Portuguese legislation regarding databases and may involve civil and criminal liability.

Your data will be processed within the European Union.

 

Right of access and rectification of personal data

At any time, you can ask us to access the information we have about you on this site and to correct the information if it is incorrect or incomplete.

If the treatment depends on your consent or agreement and it is done by automated means, you have the right to send the personal data previously provided, in a computer readable format.

Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity so as to ensure that the personal data are shared only with your cardholder.

You should be aware that in certain cases (eg due to legal requirements) your request may not be immediately met.

 

Right to erase data ("right to be forgotten")

The holder of the personal data has the right to request to erase his data, without undue delay, we have the obligation to erase the personal data when it applies, namely one of the following reasons:  
- personal data are no longer necessary for the purpose for which they were collected or processed; 
- the holder has withdrawn his / her consent for the processing of data (in cases where treatment is based on consent) and there is no other basis for such treatment; 
- The proprietor opposes the treatment and there are no prevailing legitimate interests justifying the treatment.

 

Responsible for Data Processing

The person responsible for the processing of personal data collected and processed through this site is PCH ALUGUER DE AUTOMÓVEIS, LDA. with headquarters in Rua do Barreiro, 553 - 4470-573 Maia with the Fiscal Identification number: 510997716, and any interested party can use the following contacts: Tel . +351 220 996 623 - E-mail: geral@pchrent.pt

 

Changes and Updates 
From time to time, this Privacy Policy may change. Navigation on this site implies acceptance of this Privacy Policy, so we recommend you to have regular access to this section of the site in order to check the latest version in force.

 


Rental Terms and Conditions

Included in the rental price:
Unlimited miles 
Civil Liability Insurance and own damages (SCDW) without deductible but with the exceptions. 
Non-Deductible Theft Insurance (TP)  
Taxes (VAT)  
Airport fee  
Travel Assistance 24 Hours

Driving license:
Driver must present valid driving license and at least 12 Months.

Fines Parking / Transit / Toll:
The Client / Driver is responsible for any Fine or penalty in any rental period. 
It applies to the rate of 36.90 Euros for each fine / transgression / toll identification.

Franchise / Security / Deposit - Authorization:
Driver must present a Valid Credit Card (Visa / Mastercard / American Express) on his / her behalf. A pre-authorization will be made to cover the costs of tolls, fuel and exceptions to own damage insurance.

Pre Authorization / Deposit:
300 to 600 Euros depending on the group / vehicle chosen.

If you do not have a Credit Card or the Pre-authorization does not pass you will have to leave the same amount in cash plus a 15 euro fee and the return will be made by bank transfer to the IBAN that the customer provides.

Keys:
Loss of Keys will be charged to the customer the cost of the key if it is damaged or has been lost.  
If the car is stolen and the key is not delivered the theft insurance is not valid.  

Travel Assistance:
Assistance 24 hours in case of breakdown or accident is included in the rental.  
Depending on the circumstances, the SHP may not provide or charge for assistance in case of negligence on the part of the driver of the vehicle.

Chip Via Verde:
The service is free and only available to those who have a Visa, MasterCard or American Express credit card .

Driver age restriction:
Minimum 21 Years and maximum 75 Years. 

Young Driver Fee:
Drivers with 21, 22, 23 and 24 Years, applies a fee of 7.5 Euros per day.

Driving outside of Portugal:
It is only allowed the departure of the car to Spain provided that PCH Car Rental, Lda. Is advised by the customer and has the extra cost of: 30 Euros per rental.

Delivery / Collection:
Deliveries and collections made outside the airports have the extra cost of 40 Euros per service and 1,50 Euros per Km traveled.

Babyseat and/or childseat: 
On request and subject to stock availability, Extra cost of: Included in rate

Own Damage Insurance (SCDW):
The customer has the SCDW included in the tariff with zero deductible. (1) The Young Driver always has the minimum deductible of the deposit amount.

This insurance also covers theft of the vehicle.

The SCDW does not cover: if the driver is under the influence of alcohol or drugs or any other substance that alters his perception and reaction, disrespect for traffic / road laws, participation in sports events, rally. or other type of competition.

Damage to be charged directly to the customer not covered by the own damage insurance: Antenna, Ashtrays, Damage or loss of keys, serious damage to the rims, interior of the vehicle, spare wheel and accessories, gasoline plug, damage under the vehicle, damage roof caused by improper use or transportation of packages, extreme dirt on the vehicle, damage caused by negligence, punctures and damage to tires, fuel change, damage to GPS and baby seats, damage to AutoRadio, loss of vehicle documents, in any case the SHP is not obliged to change a flat tire, this cost being the driver's responsibility.

In the event of an accident, theft or theft, the lessee will pay 50 Eur as administrative expenses for the respective process.

 


General Terms and Conditions of the Rental Agreement

1 - OBJECT
PCH Rental de Automóveis, Lda., Hereinafter referred to as the rental company, rents the vehicle, which is better identified in the particular conditions of the contract (hereinafter only contract), to the customer identified in the contract, hereinafter referred to as lessee/renter, in following general terms and conditions.

2 - VEHICLE DELIVERY AND RETURN
1 - The lessee declares that he has received the vehicle in the conditions of use and cleaning, with the respective documents, accessories, tools and fuel level, mentioned in the contract and in the joint verification document called "Data Sheet".
Vehicle Control - Check Out ", committing to return it under the same conditions in which you received it, at the place and date designated in the contract.
2 - If the vehicle is used in breach of the contract, the rental company may terminate the contract, being mandatory the return of the vehicle by the lessee at the indicated location, under penalty of the vehicle being removed from it, under the terms of the law, at his expense.
3 - If the lessee wishes to extend the rental period, he must go to the premises of the rental company to conclude a new contract, subject to approval.
4 - The rental company is not responsible to the lessee or any passenger for the loss or material damage to goods left in the vehicle, either during the rental period or after.

3 - USE OF THE VEHICLE
1 - The renter must take care of the motor vehicle, ensuring that it is properly locked and in a safe place when not in use, put the appropriate fuel, as well as connect and use any
safety device installed in the vehicle, if any.
2 - The lessee undertakes not to use or not to use the vehicle in the following situations:
a) to carry passengers or goods in exchange for any compensation or remuneration;
b) to transport passengers or goods in violation of what, on the matter, is provided for in the single automobile document, in violation of customs regulations or any other illegal practices;
c) for sports events or training, whether they are official or not;
d) by anyone under the influence of alcohol, drugs or any other substance that, directly or indirectly, reduces their perception and ability to react;
e) by persons holding a driving license for less than 1 year, less than 21 years of age, more than 75 years of age and by persons who are not authorized drivers, that is, who are not identified in the contract;
f) outside Portuguese territory, unless expressly authorized.

4 - VEHICLE MAINTENANCE AND REPAIR
The mechanical maintenance resulting from the normal use of the vehicle is at the expense of the rental company and in the event that the vehicle is damaged or needs minor repairs carried out by the customer (namely lamps, fuses, replacement of
oil) can only be made by prior agreement with the rental company and, whatever the amount, will only be reimbursed upon presentation of the proof invoice with the tax data of the rental company.

5 - FUELS AND OILS
Fuels are always paid for by the customer. In the event of the introduction of fuel other than that used by the vehicle, the customer is responsible for the costs inherent in the full replacement of the fuel, dismantling and washing the tank,
engine tuning and other damage caused to the vehicle, without opposition of its amounts.

6 - SERVICES
1 - The lessee can hire the following services:
a) Super CDW - deductible deposit reduction that covers all damages caused to the vehicle, with the lessee not being subject to the payment of any deductible or subject to the payment of reduced deductible;
b) Young driver fee applicable to drivers aged 21, 22, 23 and 24 years of age, the daily value of which can be consulted by the lessee at his request;
2 - The lessee undertakes, in the event of an accident, theft, theft or any other claims, to have the following procedures:
a) immediately report to the police authorities and within a maximum of 24 hours contact the rental company providing you with a detailed accident report including the accident report drawn up by the police authorities
b) obtain the names and addresses of the persons involved and witnesses;
c) not to leave the vehicle without taking the appropriate measures to protect and safeguard it;
d) not assume any responsibility or plead guilty in the event of accidents that may imply liability of the rental company;
3 - Even if the lessee subscribes to the Super CDW, all damages resulting from the misuse of the vehicle are his sole responsibility.
4 - In the event of an accident due to speeding, negligence, driving under the influence of alcohol, narcotic products or consumption of any product that reduces driving ability, the lessee will be responsible for all
repair costs and compensation corresponding to the downtime of the damaged vehicle, even if Super CDW coverage has been contracted.
5 - The vehicle will only have the Super CDW coverage during the period agreed in the contract, except if there is an extension of the contract under the terms of these general conditions, and the rental company declines all and any responsibility for
accidents caused or likely to be caused by the lessee beyond the rental period, this being the sole and exclusive responsibility for them.
6 - In case of theft, the insurance is only valid upon presentation of the vehicle key.
7 - In case of omission of one of the obligations prescribed in this contract, the customer will be responsible for the payment of all expenses and losses arising from accidents, even if there is a derogation clause in article 1043 of the civil code.

7 - SUPER CDW INSURANCE AND COVERAGE
The rented vehicle is insured in accordance with the country's legal provisions - mandatory insurance; the capital covered by the insurance covering civil liability is included in the prices in force as well as, collision accident coverage (SCDW) -
limits customer liability for collision accident damage.
Included is the WDW coverage - glass damage coverage (including breakage) and PAI - personal accident coverage contained in the main policy, held by the rental company, which can be consulted by the lessee at his request.
Not included in the price: other insurance, fuel, tolls and ex-scuts, collection fees, parking fees, washing, fines.
The following damages are specifically excluded from the Super CDW coverage:
a) resulting from traffic in places not recognized as accessible to the vehicle (eg on the beach, mountains or uncharted roads);
b) originated from the poor state of the roads or paths, when this does not result in shock, collision or overturning;
c) on rims, punctures and tire damage that do not result from shock, collision or overturning of the vehicle, and in any case the rental company is not obliged to change the flat tire, this cost being the responsibility of the driver;
d) generated directly by mud, tar or other materials used in the construction of roads;
e) resulting from the use of the vehicle for any type of races or competitions;
f) caused by overloading or transporting objects that put the vehicle's stability at risk;
g) caused by objects transported or during loading and unloading operations;
h) created intentionally or through negligence by the lessee or by the person for whom it is responsible;
I) caused intentionally or involuntarily by the driver or occupants with any objects that they throw;
j) arising from the violation of the traffic provisions contained in the Highway Code;
k) that consist of loss of profits, loss of benefits or results from the customer due to deprivation of use, replacement costs or depreciation of the vehicle;
l) damage caused in the upper and lower areas of the vehicle (roof scraping, for example in an underground car park / damage to the underside of the vehicle with fluid loss);
m) damage or loss of keys, antenna, interior of the vehicle (namely upholstery, extreme dirt, car radio and GPS), spare wheel and accessories, fuel cap, fuel change and baby seats.

8 - PAYMENTS
1 - The lessee expressly undertakes to pay the amounts due and arising from the conclusion of this contract to the lessor, as soon as they are requested, namely:
a) The price due for the rental of the vehicle, depending on the rental period and the respective mileage calculated according to the tariff contained in the contract;
b) Any and all charges related to the elimination of the personal accident coverage deductible, collision and rollover coverage, theft coverage and any other applicable expenses in accordance with the tariff or fees contained in the
particular conditions of this contract;
c) All taxes and fees levied on the rental of the car or the amount fixed by the rental company for the refund of these taxes;
d) All costs borne by the lessor arising from the collection of payments due by the lessee, as a result of this contract.
2 - Any and all invoices not paid on the due date shall be subject to default interest at the maximum rate legally permitted.
3 - In the event of an accident, theft or theft, the lessee will pay, as administrative expenses with the respective process, 50 € (Fifty Euros).
4 - The lessee, in order to guarantee the fulfillment of the obligations arising from the contract, will provide security, in cash, or credit card debit, for the amount referred to in the contract, expressly authorizing the lessor to complete and debit in the
credit card the sums due.
5 - All amounts paid when renting the vehicle will not be refunded.
6 - The loss or loss of documents, and / or the vehicle key is also the customer's responsibility and implies the payment of the same, subject to the prices in force at the time of their occurrence, between 50 euros and 500 euros.
7 - The customer now authorizes and accepts the "late charge" on his credit card used for the initial payment, for additional expenses determined after the return of the vehicle, relating to manual and electronic tolls, parking fines and infractions
of the highway code during the rental period, insurance deductibles, damages and other miscellaneous charges arising from the rental contract.

9 - ADMINISTRATIVE EXPENSES
In the event that the lessor is notified, as a result of misdemeanor or illegal conduct practiced by the lessee, solely to identify the same, the latter undertakes to pay, as administrative expenses, the amount of 36.90 € (thirty-six
euros and ninety cents) for the information provided to those entities.

10 - CONVENTIONED HOUSEHOLD
The parties agree on the addresses indicated in the contract for any contact, namely, for the purposes of service.

11 - INFORMATION AND CLARIFICATION
The lessee acknowledges that all clauses contained in this contract were communicated to him in a timely manner and expressly explained and that he was made aware of them, so he signs this contract.

12 - PERSONAL DATA
1 - The lessee must provide, at the beginning of the contract, his personal data and those of the driver (s) of the vehicle, for the purposes of their identification within the scope of the same, expressly authorizing the lessor to proceed with its computer processing.
2 - Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 and Law no. 58/2019, of 8 August, which ensures its implementation in the national legal order (Regulation Data Protection General
hereinafter referred to as GDPR), the rental company informs the following:
a) the entity responsible for processing the personal data provided under the contract is the rental company PCH Rental de Automóveis, headquartered at Rua do Barreiro, 553 in Maia;
b) the processing of personal data has the purpose of signing and executing this contract, under the terms of paragraph b) of paragraph 1 of article 6 of the GDPR;
c) personal data may be transmitted to third parties for the purpose of ensuring compliance with any legal obligations to which the rental company is subject, under the terms of paragraph c) of paragraph 1 of article 6 of the GDPR, namely to authorities
judicial, criminal police bodies, tax and customs authorities and regulatory bodies;
d) personal data may be processed for other purposes, for which the holder has given express consent to the rental company;
e) the lessor will keep the personal data processed for the period necessary to provide the services, the respective billing and compliance with legal obligations.
3 - At any time, the holder of personal data has the right to access them, as well as, within the limits of the contract and the GDPR, to change them, oppose the respective treatment, decide on the automated treatment of them,
withdraw consent, request the deletion of data and exercise the other rights provided for in the legislation in force (except for data that are indispensable for the performance of the contract, and as such are mandatory, as well as for
compliance with legal obligations to which the rental company is subject).
4 - If you withdraw your consent, this does not compromise the lawfulness of the treatment carried out until that date.
5 - The data subject has the right to be notified, under the terms provided for in the GDPR, in the event of a breach of his or her personal data likely to imply a high risk to rights and freedoms, and may submit complaints to the
authority (ies).
6 - Personal data may be transmitted to third parties that provide services to the rental company, whenever such services involve the communication of data contained in the rental contracts.

13 - SUBSCRIPTION OF THE VIA VERDE MANAGEMENT SERVICE
This service allows, through the use of an identifier, owned by PCH Rental de Automóveis, to determine the amount of the toll fee with a view to its collection within the scope of the electronic toll services provided in the infrastructures.
roads duly equipped for this purpose, with the lessee being solely responsible for the full payment of their value during the term of the contract.
For the purposes of payment, the lessee must provide a valid credit card, ensuring in the corresponding bank account a sufficient balance to cover the payments due, accepting that the debits may occur at the time consequent to the detection of the use of the road infrastructures mentioned above and that the charges may occur after the end of the contract, provided that the use of the road infrastructures has been verified during its term.
The lessee is also responsible for the correct functioning and the preservation, in perfect conditions, of the Via Verde identifier, and under no circumstances can he remove said equipment from the place where it is installed, and must report any anomaly to the rental company or go to a Via Verde service point for resolution.
Failure to subscribe to this service implies the lessee's responsibility under the general terms defined by Law No. 25/2006 of 30 June, as amended.

14 - CONSUMER INFORMATION
In compliance with the duty to inform the consumer, under the terms of article 18 of Dec. Law 144/2015 of 8 September, in the event of a consumer dispute, the consumer may resort to the Alternative Dispute Resolution Entities, whose list of RAL entities is available at https://www.consumidor.gov.pt

 


Consumer Information

Pursuant to article 18 of Law no. 144/2015 of September 8. 

In the event of a consumer dispute, the consumer may use the alternative dispute resolution entities available at http://www.consumidor.pt, in the list of RAL entities.